The Network

Basics
Unlimited access to live support personnel 24/7/365
Managed multi-homed, Tier 1 network (Zero Downtime SLA)
World-class data centers with redundant power and HVAC systems
Full MyRackspace customer portal access including RackDNS™ system

Performance SLA
100% Network Uptime
1-Hour Hardware Replacement

Customer Care Services
Dedicated Account Manager and Business Development Consultant
24/7 team focused on your platform and complexity type
Auto-provisioned implementation for rapid deployment
Rackspace 101 session for smooth start

Monitoring & Issue Response
Standard monitoring (ports and services)
Immediate response to Monitoring Down Events
Email/Pager Alerts
Notification preferences and standard response specifications

Reporting
Online Ticketing
Detailed Backup Utilization
Bandwidth Utilization

Server & Device Administration
Customized Specifications (No prepackaged hardware)
ASP licensing on key components
Unlimited Sys Admin troubleshooting
Optional high availability server capabilities

Managed Security
Automated OS patching
Managed Network-based Intrusion Detection
Optional managed firewall device
Optional Managed VPN access
Server compromise checks on demand
Optional third-party security audit
Optional dedicated Intrusion Detection