At Zaifworks we understand the bigger picture of technology. Sure, we are tech-savvy, but we also believe in having a courteous and helpful culture. We take the time and care to know our Partner’s needs and ensure we deliver top-level support and solutions that fit the organization.
First class IT service
With cutting-edge technology and a team of experts, First Class ensures that businesses have access to the highest quality IT services.
Hardened IT security
IT security is essential for any business or organization in today’s digital world. We provide best IT security.
Compliance-ready
We ensure compliance with laws and regulations. Compliance-ready IT services provide organizations with the necessary tools.
MANAGED IT SERVICES
Serving Seattle With Professional IT Solutions And Managed IT Services
When it comes to overseeing IT operations for your business, an experienced, knowledgeable professional is essential. That’s where we come in. We know how to manage systems. We’re experts at implementing change. We’ve integrated new technology solutions into thousands of businesses throughout Seattle and all across North America – all in a cost-effective way that actually produces benefits our customers can see in their everyday operations.
Our Packages
When it comes to IT support packages, we provide services that go beyond what other providers offer.
Small Business
- Unlimited Remote Support 24x5x365 Email/Chat
- Unlimited 24x5x365 Monitoring & Alerting
- Unlimited Windows/Mac/Office Support
- Limited Cloud & On Premises Backup
- Office365 Email Service
- Network/WIFI Support
- Internet Support & Coordination
Medium Enterprise
*Contains all Small Business Features
- Unlimited Remote Support 24x7x365 Email/Chat
- Unlimited 24x7x365 Monitoring & Alerting
- Unlimited Windows/Mac/Office Support
- Extensive Network Support
- Security Appliances & Firewall Support
- Web Security Gateway
- P2V Migration And Infrastructure Management
- Dedicated Account Managers
- Hardware & Software Lifecycle Planning
- Email Security Gateway
- Server Virtualization
- Disaster Recovery Planning
Large Enterprise
*All The Features Necessary For Small and Medium Businesses
- Unlimited Remote Support 24x7x365 Email/Chat
- Unlimited 24x7x365 Monitoring & Alerting
- Unlimited Windows/Mac/Office Support
- Microsoft Exchange On Premises Support Cooperate
- Spam/Scam Filtering Tools
- Intrusion Detection & Prevention Systems
- AWS Expertise And Support
- On Premises To Cloud Migration
- Enterprise Storage Support
- Committed RPO/RTO
- Server Deployment/Support
- Cloud Infrastructure Deployment And Migration
| General Characteristics | Small Business | Small & Medium Enterprise | Large Enterprise |
|---|---|---|---|
| Business type | Any | Any | Any |
| Cloud type | Public | Private | Private |
| Dedicated Infrastructure and Servers | Option* | ||
| Billing | Per user/ Resource* | Per user | Flexible |
| Contract Duration | One year | One or three year | One or three year |
| Management | |||
| Self-managed | |||
| Zaifworks managed | Option | ||
| Business Applications | |||
| Microsoft Office applications | Option | ||
| Virtual Desktop | Option | Option | |
| Business process apps | Option | ||
| Financial apps | Option | ||
| Client third-party software | |||
| Communications | |||
| Skype for Business | Option | Option | |
| Microsoft Teams | Option | Option | |
| VoIP telephony and Switchboards | Option | Option | |
| Always-on email | Option | ||
| Security | |||
| Bank-level security | |||
| Secure private network | |||
| Data encryption | |||
| Anti-spam/ Anti-malware | Option | ||
| Secure access | Option | ||
| Security audits | Option | ||
| Mobile device management and security | Option | ||
| Backup and Disaster recovery | |||
| Backup retention | 90 Days | 5+ Years | 5+ Years |
| Remote backup, any retention | Option | ||
| Disaster recovery-ready | |||
| Support and Hardware management | |||
| Premium, all-inclusive support | Option | Option | |
| 24/7 critical and VIP support | |||
| Assigned Account Manager | |||
| Local office management | Option | ||
| Cloud Storage | |||
| Microsoft OneDrive | |||
| Private cloud storage | |||
| Secure corporate file sharing | Option | ||
| Auditing and IT Governance | |||
| Data Loss revention | Option |
Mix features from the packages above, and/or integrate them as hybrid with your in-house IT
| IT Support | Security | IT Governance | Technical Expertise | Innovation |
|---|---|---|---|---|
| Premium Service Desk | Bank Level Security | Regulatory Compliance | Specialist Teams | Latest Technology |
| Assigned Account Manager | 24/7 Monitoring | Yearly Audits | Bespoke Setups | R&D Labs |
| VIP & Critical Support | Regular Penetration Tests | Included at no extra cost | CTO as a Service | Business Transformation |
We Cover All
At our company, we strive to ensure that all of our customers are taken care of to the highest possible standard. That is why our packages are so comprehensive and comprehensive in their coverage.
We Know You
Our experienced teams are dedicated to understanding your business in full detail, so that we can provide you with sound advice on the package that best suits your needs – giving you the freedom to focus on operations.
We Are You
Our team of experts can be your source for IT and cloud services management and help you get the most out of your technology investments. We will work together to ensure that you get the best returns from your investments.
Managed IT Services FAQ
What type of Managed IT support will Zaifworks provide?
Zaifworks provides OnDemand Help Desk Support for CORE Partners. Our team is always on call to provide 24/7 monitoring and response for any major system emergencies. Additionally, we provide end-user system support from Monday through Friday, between the hours of 7am and 7pm.
What if we already have internal technical support staff?
We work well with many Partners that have internal IT staff. We take pride in finding our fit into an organization and determine where we can bring the most value to internal IT Team Partners.
What makes Zaifworks preferable to other MSPs?
Zaifworks is a TRUE Technology Partner that can not only provide standard MSP services, like proactive maintenance and help desk support, but we also help with all technology purchasing decisions, we become our Partners trusted advisors for all things technology ensuring organizational goals and objectives are met, all while maintaining a focus on high ROI Solutions.
Our Simple On-Boarding Process
Making the decision to entrust part or all of your IT role to a third party is an important one, and a successful transition is essential for the success of any ongoing partnership. At Zaifworks, you can be assured that you are in safe hands. Our approach, based on our wealth of experience, is tried and tested, and will ensure a smooth, successful, and timely migration of your IT services, either from yourself or your current supplier, to us.
Our five-step process is designed to make this transition as seamless as possible.
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Initiation of a Project
We do smooth project initiation which is the key to successful project management. Ensuring that all relevant stakeholders are involved early on and that the project is well-defined can help to ensure that the project runs smoothly and meets its objectives.
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Knowledge Transfer
Knowledge transfer involves the sharing of ideas, insights, and information between individuals or groups. It is an essential process for any organization that wants to improve and grow, as it allows the transfer of new knowledge and experiences from one organization to another.
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Service Setup
Setting up service requires careful planning and consideration of factors such as cost, user requirements, and technical specifications. It is important to ensure that the service is implemented properly to ensure its effectiveness and efficiency for our clients.
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Services Transition
The process of transitioning IT services from our organization to client can be a complex and time-consuming task. It is important to ensure that all requirements are met, and that proper testing is conducted to ensure that the transition is seamless and successful.
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Handover
Handover of IT services to a client is an important part of the customer experience. It is important to ensure that all aspects of the handover are handled properly and that the client is provided with a smooth transition from one IT service provider to another.
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